© Gosberton Medical Centre

Accident & Emergency

Appropriate Use of Accident + Emergency

It is important to try and utilise NHS services as best as possible and this very much includes the appropriate use of Accident and Emergency services.

 

A&E does not stand for "anything and everything"

That is the message from A&E staff at many district general hospitals designed to help local people make the
right choice when using local health services.

Each day hundreds of patients flood through the doors of A+Es throughout the country.

Most of these patients do need A&E care or require hospital admission because of serious medical problems - but a proportion do not.

Inappropriate usage of A&E includes people with colds, toothache, and the tiniest of cuts, to people complaining about aches and pains from injuries that are years old.

Some people "drop in" because they have forgotten to pick up a GP prescription and others just because the hospital is closer than their GP surgery.

We really want to emphasise that A&E does not stand for "anything and everything"and that people should really think carefully about the alternatives before making the journey to our department.

If people use NHS services wisely they can really make a difference to the way the whole system runs.

 

Examples of inappropriate uses of A&E:


Coughs and colds - most people would be best just to stay at home or see their local pharmacist.
Old injuries or joint problems - are best seen by your GP, at least initially.
Queries about medication - these are best dealt with by your GP.
Toothache - you need to be seen by a dentist. Hospitals like Pilgrim and Peterborough do not have trained dentists in A&E.
Trying to use A&E to get a "second opinion" rather than using the GP service.

 

Examples of appropriate use of A&E:

Cuts which will not stop bleeding or may need stitches to heal properly.
Burns which are large, or deep, and need dressings.
Limb injuries which are painful or swollen and could be caused by a broken bone.
Serious medical problems such as chest pain, collapse, or heavy blood loss.

Often it is very clear if a person needs A&E care but we realise that at other times the public may be unsure of what it is best to do.

We would ask them to be aware of the alternatives and to use NHS services wisely.

 

Alternatives to A&E

 

Self-care - With a well stock medicine cabinet and some first aid supplies you can tackle many of the common winter illnesses such as coughs and colds or minor cuts and bruises yourself.

 

Pharmacies - Your local pharmacist can offer you free, qualified health advice at any time, and no appointment is necessary. From coughs and colds to aches and pains and other minor ailments they can give you expert help and answer questions about prescribed and over the counter medicines.


GP surgery - Your GP surgery can offer you advice on long term illnesses that have flared up, old injuries or joint pains that have worsened, minor medical complaints such as skin conditions, and general feelings of unwellness that are worrying you and could need further investigation. They can also help you with emotional problems like depression.

 

Out-of-hours GP service - If you require a GP outside of normal opening hours, please contact the GP out-of-hours service on 111. The service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays.

The service can be contacted using the new 111 number. Please note that this service is only for patients whose condition cannot safely wait until the next working day on which the Practice is open and who need advice or treatment from a doctor or nurse.

Internet advice - Can help to signpost you to local services appropriate to you.

Try http://www.nhs.uk/

 


Not registered? Signup for online services here

Book or cancel

appointments

Order repeat prescriptions online
View your medical records online
Online Services
Surgery opening times
Topical issues & self help
  • How to help yourself

    Self-care - With a well stock medicine cabinet and some first aid supplies you can tackle many of the common winter illnesses such as coughs and colds or minor cuts and bruises yourself.

     

    Pharmacies - Your local pharmacist can offer you free, qualified health advice at any time, and no appointment is necessary. From coughs and colds to aches and pains and other minor ailments they can give you expert help and answer questions about prescribed and over the counter medicines.


    GP surgery - Your GP surgery can offer you advice on long term illnesses that have flared up, old injuries or joint pains that have worsened, minor medical complaints such as skin conditions, and general feelings of unwellness that are worrying you and could need further investigation. They can also help you with emotional problems like depression.

     

    Out-of-hours GP service - If you require a GP outside of normal opening hours, please contact the GP out-of-hours service on 111. The service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays.

    The service can be contacted using the new 111 number. Please note that this service is only for patients whose condition cannot safely wait until the next working day on which the Practice is open and who need advice or treatment from a doctor or nurse.

    Internet advice - Can help to signpost you to local services appropriate to you.

    Try http://www.nhs.uk/

     

  • Out of hours service

    For urgent appointments outside our normal surgery hours, please call the Out Of Hours service on: 111 NHS Direct - free expert health information 24 hours a day - 0845 4647 or www.nhsdirect.co.uk

  • Searching

    You can use our search function to search through our services looking for a specific service or illness.

     

    Please just type in the search box what you are looking for and if it is in the services section, we will find it.

  • Flu Jabs 2018

    We currently do not have any Flu Jabs available for those patients aged over 65. The current guidance from NHSE is to see if a community Pharmacy has any available.

    We DO still have stocks of Jabs available for the UNDER 65s. Please contact our Reception team to book an appointment.


Monday
Extended Hours- Open 7.10amuntil 6.30pm

Tuesday
Extended Hours- Open 7.10am until 6.30pm

Wednesday
Open 8.00amuntil 6.30pm

Thursday
Open 8.00amuntil 6.30pm

Friday
Open 8.00amuntil 6.30pm
Click the icon to call us
Phone US
Not registered? Signup for online services here

Book or cancel

appointments

Order repeat prescriptions online
View your medical records online
Quick Links Quick Links Topical Issues & Self Help Topical Issues & Self Help Dispensary  Services Dispensary  Services Appointments, Visits & Results Appointments, Visits & Results Our Team Our Team Our Services Our Services Registering With Us Registering With Us Tell Us How We Are Doing Tell Us How We Are Doing Patient Link Patient Link How To Find Us How To Find Us

Opening Hours


Monday
Extended Hours- Open 7.10amuntil 6.30pm

Tuesday
Extended Hours- Open 7.10am until 6.30pm

Wednesday
Open 8.00amuntil 6.30pm

Thursday
Open 8.00amuntil 6.30pm

Friday
Open 8.00amuntil 6.30pm


Did Not Attend

The number of missed appointments in the past 12 months is 570.
55 patients missed an appointment during January.
We would very much appreciate your help in reducing the number of missed appointments. Please let us know in good time if you are unable to make an appointment or if it is no longer necessary.

We appreciate that the unexpected will always happen and sometimes missed appointments are unavoidable.

If you fail to keep more than 2 appointments in a 12 month period, then you can expect to receive a letter from the practice. If you repeatedly fail to keep appointments you may face being asked to register with another practice as we view repeated failure to attend as a breakdown in the patient/practice relationship.


Appointment System

GP, Advanced Nurse Practitioner & Minor Illness Nurse Appointment System.

From Wednesday 15th June 2016 we have changed our capacity led appointment system to a demand led system. This is in response to patient and staff concern that we could not always ensure that patients who called could be seen within a reasonable amount of time. The new system is called GP Access.

(Access for Blood Tests, Dressings, Smears, Injections, where you physically need to be present are unaffected by this change).

How does it work

You call our reception team on 01775 840204 between 8am and 6pm. The receptionist will ask you for an indication of the problem in order that they can ensure that you are put on the appropriate Call-Back list and also the contact number to ring you back on.

The clinican on whose call back list you are on will then endeavour to return your call within 1-3 hours. They will try a maximum of 3 times. If you are unavailable, you will then need to call back to be put on the list again.

The Clinician will discuss the problem with you and decide what is needed next. In 60-70% of cases the clinican will be able to give you advice and reassurance without the need to be seen. If the clinician needs to see you, you should be able to attend the practice on the day you make your call to us.

If a prescription is required, this will for Dispensing patients be passed to the Dispensary for preparation - please allow at least 1 hour before coming to collect your medication. If you are a non-dispensing patient you will need to call in at the practice to collect the prescription and take it to your Pharmacy of Choice, if you do not belong to there prescription collection service.

The aim of this new service is to reduce the time you wait to speak to a clinican or to be able to see them and avoid wasting your time in coming to the Health Centre when you may not need to. It should also increase patient safety by ensuring you can talk to a clinician on the same day you call us.

There is a short video on our website that explains the system in more detail or speak with our receptionist who will be happy to advise you on our appointment system.

 


Home Visits & Emergencies

Results of Tests

Please telephone our Reception Team on 01775 840204 - Option 1, after 14:30pm Monday to Friday. Most results take up to a week to be returned to the Practice.

Results are confidential and will only be given to you personally (except in special cases). If the doctor wishes to discuss the result you may be asked to make an appointment.

The receptionist will not be able to answer any medical queries you may have from a test result and will need to put a message through to the clinical team to provide a response.


Practice Opening Times

The Practice is manned between 08:00am and 18:30pm by members of our Reception and Dispensary Teams. Access can either be by telephone or in person. Before 08:00am and after 18:30pm, the Practice is closed and in order to reach the Out of Hours service for non 999 emergencies, you will need to telephone the 111 service.
Extended Hours appointments 7.20-7.50 on a Monday & Tuesday are not bookable on the day - they must be pre-booked.

Consultations are by appointment ONLY and are available with the Clinical Team between 08:00am and 17:50pm, Monday to Friday. In an emergency you can be seen by a doctor up to 18:30pm.

 


Accident & Emergency

Appropriate Use of Accident + Emergency

It is important to try and utilise NHS services as best as possible and this very much includes the appropriate use of Accident and Emergency services.

 

A&E does not stand for "anything and everything"

That is the message from A&E staff at many district general hospitals designed to help local people make the
right choice when using local health services.

Each day hundreds of patients flood through the doors of A+Es throughout the country.

Most of these patients do need A&E care or require hospital admission because of serious medical problems - but a proportion do not.

Inappropriate usage of A&E includes people with colds, toothache, and the tiniest of cuts, to people complaining about aches and pains from injuries that are years old.

Some people "drop in" because they have forgotten to pick up a GP prescription and others just because the hospital is closer than their GP surgery.

We really want to emphasise that A&E does not stand for "anything and everything"and that people should really think carefully about the alternatives before making the journey to our department.

If people use NHS services wisely they can really make a difference to the way the whole system runs.

 

Examples of inappropriate uses of A&E:


Coughs and colds - most people would be best just to stay at home or see their local pharmacist.
Old injuries or joint problems - are best seen by your GP, at least initially.
Queries about medication - these are best dealt with by your GP.
Toothache - you need to be seen by a dentist. Hospitals like Pilgrim and Peterborough do not have trained dentists in A&E.
Trying to use A&E to get a "second opinion" rather than using the GP service.

 

Examples of appropriate use of A&E:

Cuts which will not stop bleeding or may need stitches to heal properly.
Burns which are large, or deep, and need dressings.
Limb injuries which are painful or swollen and could be caused by a broken bone.
Serious medical problems such as chest pain, collapse, or heavy blood loss.

Often it is very clear if a person needs A&E care but we realise that at other times the public may be unsure of what it is best to do.

We would ask them to be aware of the alternatives and to use NHS services wisely.

 

Alternatives to A&E

 

Self-care - With a well stock medicine cabinet and some first aid supplies you can tackle many of the common winter illnesses such as coughs and colds or minor cuts and bruises yourself.

 

Pharmacies - Your local pharmacist can offer you free, qualified health advice at any time, and no appointment is necessary. From coughs and colds to aches and pains and other minor ailments they can give you expert help and answer questions about prescribed and over the counter medicines.


GP surgery - Your GP surgery can offer you advice on long term illnesses that have flared up, old injuries or joint pains that have worsened, minor medical complaints such as skin conditions, and general feelings of unwellness that are worrying you and could need further investigation. They can also help you with emotional problems like depression.

 

Out-of-hours GP service - If you require a GP outside of normal opening hours, please contact the GP out-of-hours service on 111. The service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays.

The service can be contacted using the new 111 number. Please note that this service is only for patients whose condition cannot safely wait until the next working day on which the Practice is open and who need advice or treatment from a doctor or nurse.

Internet advice - Can help to signpost you to local services appropriate to you.

Try http://www.nhs.uk/

 


© Gosberton Medical Centre
Click the icon to call us
Phone US
Click the icon to call us
Phone US
Not registered? Signup for online services here

Book or cancel

appointments

Order repeat prescriptions online
View your medical records online
Quick Links Quick Links Topical Issues & Self Help Topical Issues & Self Help Dispensary  Services Dispensary  Services Appointments, Visits & Results Appointments, Visits & Results Our Team Our Team Our Services Our Services Registering With Us Registering With Us Tell Us How We Are Doing Tell Us How We Are Doing Patient Link Patient Link How To Find Us How To Find Us

Opening Hours


Monday
Extended Hours- Open 7.10amuntil 6.30pm

Tuesday
Extended Hours- Open 7.10am until 6.30pm

Wednesday
Open 8.00amuntil 6.30pm

Thursday
Open 8.00amuntil 6.30pm

Friday
Open 8.00amuntil 6.30pm


Did Not Attend

The number of missed appointments in the past 12 months is 570.
55 patients missed an appointment during January.
We would very much appreciate your help in reducing the number of missed appointments. Please let us know in good time if you are unable to make an appointment or if it is no longer necessary.

We appreciate that the unexpected will always happen and sometimes missed appointments are unavoidable.

If you fail to keep more than 2 appointments in a 12 month period, then you can expect to receive a letter from the practice. If you repeatedly fail to keep appointments you may face being asked to register with another practice as we view repeated failure to attend as a breakdown in the patient/practice relationship.


Appointment System

GP, Advanced Nurse Practitioner & Minor Illness Nurse Appointment System.

From Wednesday 15th June 2016 we have changed our capacity led appointment system to a demand led system. This is in response to patient and staff concern that we could not always ensure that patients who called could be seen within a reasonable amount of time. The new system is called GP Access.

(Access for Blood Tests, Dressings, Smears, Injections, where you physically need to be present are unaffected by this change).

How does it work

You call our reception team on 01775 840204 between 8am and 6pm. The receptionist will ask you for an indication of the problem in order that they can ensure that you are put on the appropriate Call-Back list and also the contact number to ring you back on.

The clinican on whose call back list you are on will then endeavour to return your call within 1-3 hours. They will try a maximum of 3 times. If you are unavailable, you will then need to call back to be put on the list again.

The Clinician will discuss the problem with you and decide what is needed next. In 60-70% of cases the clinican will be able to give you advice and reassurance without the need to be seen. If the clinician needs to see you, you should be able to attend the practice on the day you make your call to us.

If a prescription is required, this will for Dispensing patients be passed to the Dispensary for preparation - please allow at least 1 hour before coming to collect your medication. If you are a non-dispensing patient you will need to call in at the practice to collect the prescription and take it to your Pharmacy of Choice, if you do not belong to there prescription collection service.

The aim of this new service is to reduce the time you wait to speak to a clinican or to be able to see them and avoid wasting your time in coming to the Health Centre when you may not need to. It should also increase patient safety by ensuring you can talk to a clinician on the same day you call us.

There is a short video on our website that explains the system in more detail or speak with our receptionist who will be happy to advise you on our appointment system.

 


Home Visits & Emergencies

Results of Tests

Please telephone our Reception Team on 01775 840204 - Option 1, after 14:30pm Monday to Friday. Most results take up to a week to be returned to the Practice.

Results are confidential and will only be given to you personally (except in special cases). If the doctor wishes to discuss the result you may be asked to make an appointment.

The receptionist will not be able to answer any medical queries you may have from a test result and will need to put a message through to the clinical team to provide a response.


Practice Opening Times

The Practice is manned between 08:00am and 18:30pm by members of our Reception and Dispensary Teams. Access can either be by telephone or in person. Before 08:00am and after 18:30pm, the Practice is closed and in order to reach the Out of Hours service for non 999 emergencies, you will need to telephone the 111 service.
Extended Hours appointments 7.20-7.50 on a Monday & Tuesday are not bookable on the day - they must be pre-booked.

Consultations are by appointment ONLY and are available with the Clinical Team between 08:00am and 17:50pm, Monday to Friday. In an emergency you can be seen by a doctor up to 18:30pm.

 


Accident & Emergency

Appropriate Use of Accident + Emergency

It is important to try and utilise NHS services as best as possible and this very much includes the appropriate use of Accident and Emergency services.

 

A&E does not stand for "anything and everything"

That is the message from A&E staff at many district general hospitals designed to help local people make the
right choice when using local health services.

Each day hundreds of patients flood through the doors of A+Es throughout the country.

Most of these patients do need A&E care or require hospital admission because of serious medical problems - but a proportion do not.

Inappropriate usage of A&E includes people with colds, toothache, and the tiniest of cuts, to people complaining about aches and pains from injuries that are years old.

Some people "drop in" because they have forgotten to pick up a GP prescription and others just because the hospital is closer than their GP surgery.

We really want to emphasise that A&E does not stand for "anything and everything"and that people should really think carefully about the alternatives before making the journey to our department.

If people use NHS services wisely they can really make a difference to the way the whole system runs.

 

Examples of inappropriate uses of A&E:


Coughs and colds - most people would be best just to stay at home or see their local pharmacist.
Old injuries or joint problems - are best seen by your GP, at least initially.
Queries about medication - these are best dealt with by your GP.
Toothache - you need to be seen by a dentist. Hospitals like Pilgrim and Peterborough do not have trained dentists in A&E.
Trying to use A&E to get a "second opinion" rather than using the GP service.

 

Examples of appropriate use of A&E:

Cuts which will not stop bleeding or may need stitches to heal properly.
Burns which are large, or deep, and need dressings.
Limb injuries which are painful or swollen and could be caused by a broken bone.
Serious medical problems such as chest pain, collapse, or heavy blood loss.

Often it is very clear if a person needs A&E care but we realise that at other times the public may be unsure of what it is best to do.

We would ask them to be aware of the alternatives and to use NHS services wisely.

 

Alternatives to A&E

 

Self-care - With a well stock medicine cabinet and some first aid supplies you can tackle many of the common winter illnesses such as coughs and colds or minor cuts and bruises yourself.

 

Pharmacies - Your local pharmacist can offer you free, qualified health advice at any time, and no appointment is necessary. From coughs and colds to aches and pains and other minor ailments they can give you expert help and answer questions about prescribed and over the counter medicines.


GP surgery - Your GP surgery can offer you advice on long term illnesses that have flared up, old injuries or joint pains that have worsened, minor medical complaints such as skin conditions, and general feelings of unwellness that are worrying you and could need further investigation. They can also help you with emotional problems like depression.

 

Out-of-hours GP service - If you require a GP outside of normal opening hours, please contact the GP out-of-hours service on 111. The service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays.

The service can be contacted using the new 111 number. Please note that this service is only for patients whose condition cannot safely wait until the next working day on which the Practice is open and who need advice or treatment from a doctor or nurse.

Internet advice - Can help to signpost you to local services appropriate to you.

Try http://www.nhs.uk/

 


© Gosberton Medical Centre